Systems Support Analyst - Remote

Overview

The Systems Support Analyst will provide frontline technical support for all BlueHub Capital staff, working in a Microsoft-based environment and engaging in technology-oriented projects.

In Short

• Provide technical support for Microsoft Windows laptops and Office 365.
• Support Teams meeting room facilities and Apple Macs.
• Engage in technology-oriented projects and initiatives.
• Maintain a strong customer service mentality.
• Coordinate with a managed service provider for escalated support.
• Document and track technical issues for timely resolution.
• Conduct IT orientation and training for new hires.
• Manage access to technology via mobile device management.
• Provide on-site support for alerts and tickets.
• Participate in 24/7 support when necessary.

Requirements

• Bachelor’s Degree and/or Microsoft Certifications preferred.
• 3+ years of experience in technical support.
• Proficient in Microsoft technologies including Windows 11 and Office 365.
• Knowledge of MAC OS and mobile technologies preferred.
• Good organization, communication, and problem-solving skills.
• Ability to work independently and take initiative.
• Strong inter-personal skills and discretion for sensitive matters.
• Interest in the mission and goals of BlueHub Capital.

Benefits

• Generous insurance benefits including health, dental, and vision.
• Competitive 401(k) matching.
• Unique benefits supporting employee wellness and charitable gift matching.
• Excellent vacation time and paid leave policies.