Systems Support Analyst - Remote

Overview

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking dynamic people to help lead the journey.

In Short

• Provide first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Monitor system performance and troubleshoot issues to ensure minimal downtime.
• Manage user accounts, permissions, and access controls through EntraAD and other IT management tools.
• Document support requests, resolutions, and technical procedures in the IT ticketing system.
• Assist with system updates, patches, and upgrades to maintain security and efficiency.
• Collaborate with IT teams to escalate and resolve complex technical problems.
• Provide guidance and training to users on IT best practices and system usage.
• Ensure compliance with IT policies, security protocols, and data protection standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, help desk, or system administration.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and networking issues.
• Familiarity with Office 365, Intune, Jamf and Atlassian IT service management tools.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive compensation package including equity options.
• Flexible work schedule.
• Full benefits and 401K + 401K Match.
• Opportunity to make a real impact every day.
• Opportunity to grow as a leader and build a team.
• Unlimited PTO.