Renewals Operations Manager - Remote

Overview

The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization.

In Short

• Develop and maintain standardized renewal processes and workflows.
• Build comprehensive renewal dashboards and conduct deep-dive analysis.
• Partner with Sales, Customer Success, Finance, and Product teams.
• Implement and manage renewal automation tools.
• Lead and mentor renewal operations specialists and analysts.

Requirements

• Bachelor's degree in Business, Finance, Operations, or equivalent experience.
• 5+ years of experience in revenue operations or related analytical role.
• 3+ years of management experience leading operational teams.
• Advanced proficiency in Salesforce and data visualization tools.
• Strong analytical skills with experience in large datasets.

Benefits

• Opportunity to work in a dynamic healthcare technology environment.
• Remote work flexibility.
• Collaborative team culture.
• Professional development opportunities.
• Comprehensive benefits package.