System Support Analyst-LINUX - Remote

Overview

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

In Short

• Provide excellent System Support services
• Respond to client problems (phone/tickets) and proactively monitor client’s installations
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
• Log and document all incidents in the ITSM (ServiceNow and/or Jira)
• Perform database maintenance using SQL statements
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

Requirements

• Bachelor’s degree in Computer Science or equivalent
• Experience in a customer service or technical support role
• 3+ years of experience in Linux system and network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
• Knowledge of a scripting language (such as Perl, python or shell) is an asset
• Experience with TCP/IP, network security, IPSec or VPN is an asset
• Excellent analytical, research, organizational and planning skills
• Exceptional communication and leadership skills
• Strong technical aptitude and a quick learner with the ability to understand medical imaging
• Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
• Proven ability to influence cross-functional teams
• Excellent organizational, time-management and decision-making skills

Benefits

• Equal employment opportunities
• Commitment to compliance with employment laws
• Support for individuals with disabilities