Remote Otter LogoRemoteOtter

Manager, Technical Support - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
Technical Support
Team Management
AI Tools
Customer Satisfaction
Zendesk
Performance Metrics
Troubleshooting
Training
Collaboration

Overview

RevolutionParts is seeking a Manager, Technical Support to lead a dynamic support team and enhance customer service in the automotive eCommerce space.

In Short

  • Lead and manage a technical support team.
  • Create and implement support strategies and policies.
  • Drive the adoption of AI tools and automation.
  • Monitor support metrics and prepare reports.
  • Collaborate with product and customer success teams.
  • Act as an escalation point for complex issues.
  • Deliver training and conduct performance evaluations.
  • Foster a collaborative team culture.
  • Stay updated on industry trends and technologies.

Requirements

  • Bachelor’s degree in computer science, IT, or related field.
  • 5+ years leading technical support teams.
  • Strong troubleshooting skills across software, hardware, and networks.
  • Experience with AI tools and support platforms like Zendesk.
  • Passion for delivering exceptional customer experiences.
  • Strong organizational skills and a growth mindset.
  • Preferred: OEM/Aftermarket exposure; PMP or ITIL certification.

Benefits

  • Dynamic work environment.
  • Opportunities for professional growth.
  • Collaborative team culture.
  • Exposure to industry trends and technologies.
RevolutionParts logo

RevolutionParts

RevolutionParts is a leading innovator in the automotive eCommerce sector, dedicated to providing streamlined and user-friendly solutions that empower automotive brands to enhance their online sales. With a strong commitment to technology, exceptional customer service, and a deep understanding of the automotive market, RevolutionParts stands out as a dynamic and passionate team known as 'Revolutionaries.' The company is focused on revolutionizing the eCommerce landscape for automotive parts and accessories, making it an exciting place for talented individuals to grow and contribute.

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