Customer Success Manager II, SMB - Remote

Overview

Join RevolutionParts as a Customer Success Manager, guiding customers to success through our innovative e-commerce platform and building long-lasting relationships.

In Short

• Primary point of contact for customers.
• Build long-term relationships with clients.
• Assist customers through various communication channels.
• Develop trusted advisor relationships with stakeholders.
• Communicate progress of initiatives to stakeholders.
• Utilize tools to track account metrics.
• Enhance company's reputation by accepting new requests.
• Monitor and analyze customer product usage.
• Work with Sales and Onboarding teams to integrate clients.
• Liaise between customers and internal teams.

Requirements

• 2-3 years in account management within SaaS e-commerce.
• Knowledge of eCommerce industry trends.
• Experience with platforms like Shopify and Magento.
• Strong verbal and written communication skills.
• Outgoing personality with great people skills.
• Self-starter with focus and initiative.
• Experience managing projects for enterprise clients.
• Knowledge of digital products and marketing.
• Strong interpersonal skills for building relationships.

Benefits

• Be part of a dynamic team in a pioneering company.
• Opportunity to work with innovative technology.
• Engage with a diverse range of clients.
• Professional growth opportunities.
• Collaborative work environment.