SMB Customer Success Manager - Remote

Overview

The SMB Customer Success Manager role at Thanx focuses on enhancing customer satisfaction and retention through strategic support and proactive problem-solving for small and medium-sized business clients.

In Short

• Work remotely from North America.
• Engage with clients to understand their unique needs and goals.
• Provide proactive support and enablement to clients.
• Analyze data to track customer health and identify improvement areas.
• Maintain accurate records of customer interactions and transactions.
• Conduct data-focused account reviews to drive customer outcomes.
• Stay updated on product developments and industry trends.
• Handle objections and manage multiple priorities effectively.
• Collaborate with internal stakeholders for stronger client relations.
• Ensure high levels of customer satisfaction and long-term partnerships.

Requirements

• Experience in account management within complex SaaS environments.
• Expertise in client retention strategies.
• Ability to thrive in a fast-paced environment.
• Familiarity with CRM software like Salesforce.

Benefits

• Opportunity to work with a leading loyalty and guest engagement platform.
• Be part of a culture that values empathy and diverse perspectives.
• Strong potential for career growth and internal promotions.
• Engage with a talented team across the country.