Consumer Support Specialist - Remote

Overview

As a Consumer Support Specialist, you will be responsible for providing exceptional support to customers, utilizing Zendesk to manage and respond to inquiries, while maintaining a positive representation of the brand.

In Short

• Contract-to-hire position with remote work flexibility.
• Answer consumer support tickets via Zendesk.
• Tag tickets for tracking and escalate issues as needed.
• Research customer issues and report bugs.
• Maintain courteous communication with users.
• Work full-time: 40 hours per week.
• 1-3 years of software support experience required.
• Strong communication and interpersonal skills needed.
• Problem-solving abilities are essential.
• Join a company focused on employee growth and engagement.

Requirements

• 1-3 years of software support experience.
• Strong written and verbal communication skills.
• Ability to manage upset customers effectively.
• Strong problem-solving and computer skills.

Benefits

• Opportunity to work with a leading loyalty platform.
• Engage with a supportive team culture.
• Potential for career growth and internal promotions.
• Work remotely in a flexible environment.