Consumer Support Specialist - Remote

Overview

Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select (Central or Eastern Time Zone or in Dublin) locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area and Ireland office.

In Short

• Join a close-knit group of Support Specialists at Keeper.
• Respond to inbound calls, chats, and emails from consumers.
• Provide high-level service and ensure customers understand product features.
• Effectively resolve user inquiries via various communication methods.
• Document and alert management of trends in customer interactions.
• Identify product improvements and escalate issues as needed.
• Maintain a positive and professional attitude with customers.
• Work in a fast-paced environment while upholding company policies.
• Maintain confidentiality of customer data and information.
• Perform other core functions as assigned by management.

Requirements

• Strong communication skills.
• Ability to handle customer inquiries effectively.
• Experience in customer support roles.
• Familiarity with cybersecurity products is a plus.
• Ability to work in a fast-paced environment.
• Positive attitude and professional demeanor.
• Detail-oriented with strong problem-solving skills.

Benefits

• Remote work flexibility.
• Opportunity for skill development in cybersecurity.
• Work with a passionate team in a growing company.
• Competitive compensation packages.