Systems Support Engineer (Mid Shift & Weekend Shift) - Remote

Overview

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

In Short

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

• Ability to communicate technical information to users with varying levels of technical experience
• Experience in providing technical support
• Strong problem-solving skills
• Experience with customer service

Benefits

• Opportunity to work in a fast-growing cybersecurity company
• Gain valuable skills in cybersecurity and technical support