Solutions Support Engineer, Weekend 1st Shift - Remote

Overview

As a Solutions Support Engineer, you will be part of a global team responsible for providing outstanding technical support experience. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and creating solutions for customers while scaling our support offering using coding and scripting.

In Short

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues.
• Identify cases that require escalation.
• Create, maintain, and coordinate incident management requests.
• Design and implement solutions that scale support through automation.
• Participate in on-call rotation for after-hours and weekend support.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, or equivalent experience.
• 5+ years of hands-on technical experience in customer support.
• 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code (Java, Python, Shell, etc.).
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes and cloud computing.
• Excellent organizational and project management skills.
• Fast learner with a love of technology.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off + 11 paid holidays.