Solutions Support Engineer, US-EMEA (3rd Shift) - Remote

Overview

As a Solutions Support Engineer, you will be part of a global team providing outstanding technical support experience to customers of Wiz, a company that is reinventing cloud security.

In Short

• Responsible for technical customer support experience within the Wiz product.
• Troubleshoot and solve customer technical issues using best practices.
• Identify cases that require escalation.
• Create and maintain incident management requests.
• Design and implement solutions to scale support offerings through automation.
• Participate in on-call rotation for after-hours support.
• This is a 3rd shift position: Saturday - Wednesday, 3am - 12pm ET.

Requirements

• Bachelor's degree in relevant fields or equivalent experience.
• 2+ years of technical experience in customer support or related roles.
• 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Experience reading or debugging code in Java, Python, Shell, JavaScript.
• Proficiency with command-line tools and Linux environments.
• Experience with Kubernetes and cloud computing.
• Familiarity with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner with a love for technology.

Benefits

• Opportunity to be part of a fast-growing startup.
• Work with a global team from over 13 countries.
• Make a significant impact in a growing market.
• Freedom to think creatively and use your skills.
• Equal opportunity employer with a diverse work environment.