Senior Support Engineer - Mid Shift - Remote

Overview

The Senior Support Engineer will serve as a frontline resource for troubleshooting and resolving customer issues, working closely with engineering teams and enhancing support tools.

In Short

• Work for a leading Insurtech company.
• Fully remote position.
• Engage with cutting-edge technologies and cloud providers.
• Triage and troubleshoot support issues.
• Diagnose technical issues and assist engineering teams.
• Participate in post-incident reviews and automation.
• Support coverage during fixed mid shift hours.
• Work on weekends with weekdays off.
• Collaborate with product and project engineering teams.
• Drive customer satisfaction metrics.

Requirements

• 5+ years in support or engineering roles with .NET or NodeJS.
• Experience in distributed systems troubleshooting.
• Proficient in observability and monitoring tools.
• Exceptional problem-solving skills.
• Strong communication skills.
• Fluent in English; additional languages are a plus.
• A humble attitude and eagerness to help.
• Adept at context switching and prioritizing tasks.
• Willing to work mid shift hours.

Benefits

• International work environment.
• Competitive remuneration package.
• 15 days of annual leave.
• 13th-month pay.
• Annual performance bonus.
• Stock options after 6 months.
• Health insurance coverage.
• Remote work allowance.
• Company activities and events.
• Learning and development opportunities.