Consumer Support Specialist - Remote

Overview

Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

In Short

• Join Keeper's B2C Support team as a Consumer Support Specialist.
• 100% remote position with hybrid options for Chicago metro area.
• Respond to inbound calls, chats, and emails from customers.
• Provide high-level service and ensure customers understand product features.
• Work in a fast-paced environment with a focus on quality.
• Document and alert management of trends in customer inquiries.
• Identify product improvements and report bugs.
• Maintain confidentiality of customer data.
• Follow support team guidelines and procedures.
• Shift: Sunday to Thursday, 8:30am to 5pm CST.

Requirements

• Strong communication skills.
• Ability to resolve inquiries effectively via multiple channels.
• Positive and professional attitude.
• Ability to maintain quality in a fast-paced environment.
• Experience in customer support preferred.
• Understanding of cybersecurity concepts is a plus.
• Ability to document and report trends in customer interactions.
• Willingness to learn and adapt to new challenges.
• Ability to uphold company policies and procedures.
• Experience with screen sharing tools is beneficial.

Benefits

• Opportunity to work in a fast-growing cybersecurity company.
• Gain valuable skills in customer support and cybersecurity.
• Flexible working environment.
• Work with a close-knit team of specialists.
• Access to training and development resources.