Customer Success Manager, SMB - Remote

Overview

The Customer Success Manager for SMB at Nooks.ai will ensure customers maximize their value from the platform while providing a delightful experience.

In Short

• Manage a portfolio of 150 SMB accounts.
• Onboard new customers and ensure seamless integration.
• Analyze customer usage metrics for upsell opportunities.
• Monitor customer health metrics and develop proactive plans.
• Assist with Technical Support as needed.
• Develop a scaled approach for customer success and retention.
• Serve as the voice of the customer within the company.

Requirements

• 1+ years of SDR experience.
• 1+ years of customer onboarding and support experience with B2B SaaS tools.
• Sales domain expertise is critical.
• 1+ years of B2B SaaS CSM experience managing 100+ accounts.
• Experience with SEP tools like Outreach or HubSpot.
• Comfortable with data analytics.
• Excellent written and verbal communication skills.
• Self-starter with experience in fast-paced environments.
• Demonstrated success in ownership and teamwork.

Benefits

• Competitive compensation.
• Equity options.
• Generous perks.
• Comprehensive benefits package.