SMB Customer Success Manager - Remote

Overview

The SMB Customer Success Manager will be a vital member of Newsela’s Customer Success organization, working directly with schools and districts to ensure their success and continued adoption of the platform.

In Short

• Work with schools and districts to ensure success and adoption of Newsela's platform.
• Monitor client life cycle and impact teachers and students.
• Ensure clients engage with Newsela’s solutions and renew their investment.
• Leverage data and customer insights to drive product adoption and renewal.
• Manage customers through the Newsela Customer Journey.
• Collaborate with Sales, Marketing, and Support teams.

Requirements

• 2+ years of experience managing a portfolio of accounts.
• Proactive client communication and data-driven growth identification.
• Experience in client success planning and active listening.
• History of meeting and exceeding company OKRs.
• Background in education and experience with Gainsight and Salesforce is a plus.

Benefits

• Access to leading medical experts and health resources.
• Work from home with a tech stipend.
• Support for family care and time off.
• Flexible PTO including Sabbatical Leave.
• Inclusive experiences and DEIB initiatives.
• Professional development programs and individual development plans.
• Opportunity to make a difference in education.