SMB Customer Success Manager - Remote

Overview

We are seeking a dynamic SMB, Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of veterinary office staff who use our platform. The ideal candidate will be responsible for developing and maintaining strong, long-term relationships with our veterinary offices clients, ensuring they maximize the benefits of our services. You will be a key point of contact, advocating for our clients' needs while collaborating closely with internal teams to drive client satisfaction, adoption, and retention.

In Short

• Run the onboarding process for veterinary office staff.
• Provide comprehensive training and resources to clients.
• Serve as the main point of contact for Veterinary clinic clients.
• Run our SMB playbook to ensure excellent Customer Service.
• Act as the voice of the client within the company.
• Monitor client engagement and adoption of our services.
• Ensure high client retention rates.
• Collect client feedback and insights.
• Collaborate with internal teams to align on client needs.

Requirements

• Experience in customer success or client management.
• Strong communication and interpersonal skills.
• Ability to advocate for client needs.
• Experience in onboarding and training clients.
• Proven ability to monitor and improve client engagement.
• Ability to generate reports on client health and satisfaction.
• Team collaboration skills.

Benefits

• Opportunity to work in a fast-growing startup.
• Flexible work environment with remote options.
• Team-building activities and offsite events.
• Engagement with a meaningful product in the pet care industry.