SMB Customer Success Manager - Remote

Overview

As Passport’s SMB Customer Success Manager, you will be responsible for ensuring the success and owning the customer experience of our fast-growing small and mid-market customers.

In Short

• Monitor the health of hundreds of SMB brands.
• Drive customer success with Passport.
• Improve customer experience through a 1-to-many success model.
• Drive internal initiatives to improve processes.
• Provide meaningful large-scale interactions for customers.
• Conduct customer research and data analysis.
• Help SMBs navigate international shipping.
• Define the customer lifecycle for SMB brands.
• Grow SMB revenue and retain customers.
• Collaborate with Customer Success, CX, Product, and Marketing teams.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and trends.
• Familiarity with ecommerce platforms.
• Understanding of international shipping processes.
• Ability to work collaboratively across teams.
• Proven track record of driving customer success.
• Experience with SMBs is a plus.
• Fluency in English; additional languages are a plus.
• Full-time availability.

Benefits

• Opportunity to earn commission.
• Work with top direct-to-consumer brands.
• Be part of a growing team focused on internationalization.
• Collaborative work environment.
• Professional development opportunities.
• Flexible work arrangements.
• Access to logistics and ecommerce expertise.
• Supportive company culture.
• Engagement with industry trends.
• Impactful role in customer success.