Customer Success Manager, SMB - Remote

Overview

The Customer Success Manager at 1Password will guide Teams and Business customers through their lifecycle, ensuring they get the most value from their investment in security and privacy.

In Short

• Manage a large book of business in a Customer Success role.
• Strong communication skills via email, phone, and video calls.
• Experience in helping businesses use software effectively.
• Proactively guide customers through their lifecycle.
• Manage data and activity with Onboarding and Account management teams.
• Support customers through the annual renewal process.
• Engage customers in advocacy initiatives.
• Contribute to team goals and metrics.
• Experience with CRM tools like Gainsight is a plus.
• Personal experience with 1Password is optional.

Requirements

• Minimum 2 years of experience in Customer Success.
• Strong communication and presentation skills.
• Passion for helping businesses use software effectively.
• Experience with customer lifecycle engagement.
• Ability to follow defined outreach processes.
• Experience with upselling and cross-selling.
• Ability to analyze customer feedback and needs.
• Experience with CRM tools is beneficial.
• Willingness to learn and adapt to company culture.
• Optional: Familiarity with password managers.

Benefits

• Remote work opportunity.
• Collaborative team environment.
• Opportunities for professional growth.
• Supportive culture focused on customer success.
• Engagement in customer advocacy initiatives.