Customer Success Manager, SMB - Remote

Overview

As a Customer Success Manager at Similarweb, you will help retain and expand relationships with existing customers of our Market Intelligence solution, ensuring they derive maximum value from our platform.

In Short

• Manage long-term partnerships with SMB customers.
• Increase user engagement and facilitate product adoption.
• Proactively manage the renewal process to minimize churn.
• Implement strategies to enhance retention and reduce attrition.
• Identify opportunities for account expansion and revenue growth.
• Develop strategies using Similarweb data to meet customer goals.
• Sourcing and landing new contacts within client organizations.

Requirements

• Minimum 2 years experience in account management or customer success.
• Proven success in a quota-driven role.
• Ability to identify value drivers in recurring revenue models.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities to meet customer needs.
• Results-oriented mindset focused on customer satisfaction.
• Analytical skills to track customer metrics.
• Self-motivated and organized.
• Team player with collaboration skills.
• Experience in SaaS and understanding of digital marketing is a plus.

Benefits

• Competitive compensation packages.
• Opportunities for professional growth and mentorship.
• Inclusive workplace culture.
• Regular team outings and community engagement.