Manager, Customer Success, SMB - Remote

Overview

As the Manager of Customer Success for SMB at Deel, you will be responsible for building and maintaining strong customer relationships while driving revenue growth and operational efficiency.

In Short

• Manage a team of Customer Success Managers.
• Develop skills of CSMs to help achieve customer outcomes.
• Drive revenue growth through effective customer success strategies.
• Analyze customer data to implement improvements.
• Enhance team operational efficiency and customer experience.

Requirements

• 3-5 years of experience in a CSM role at a B2B SaaS company.
• Ability to thrive in a fast-paced environment.
• Proven track record in customer retention and renewal.
• Data-oriented with strong analytical skills.
• Experience with remote teams preferred.
• Fintech or HRtech experience preferred.
• Multilingual candidates preferred.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Access to additional perks and benefits.