Customer Success Manager, SMB II - Remote

Overview

As a Customer Success Manager, you will manage the success of our Small Business customers, focusing on enabling them to achieve their desired outcomes with the Deputy platform.

In Short

• Manage success for Small Business customers.
• Drive product adoption and increase platform utilization.
• Analyze customer data for targeted outreach campaigns.
• Engage with customers to prevent churn.
• Collaborate with Sales, Product, and Marketing teams.
• Build proactive touchpoints for customer engagement.
• Advocate for customer feedback internally.
• Consult on trends in workforce management.
• Drive key metrics like NPS and NRR.
• Work in a fast-paced startup environment.

Requirements

• 2+ years in B2B customer success or relationship management.
• Bachelor’s Degree preferred.
• Experience with a large customer portfolio.
• Strong communication skills.
• Technical aptitude and computer skills.
• Experience with Salesforce or similar CRM.
• Ability to travel as needed.
• Passionate about customer advocacy.
• Comfortable in a changing environment.
• Strategic and creative thinking skills.

Benefits

• Work with a global SaaS company.
• Opportunity to make an impact in workforce management.
• Remote-first work culture.
• Collaboration with cross-functional teams.
• Access to innovative tools and technologies.