Technical Support Director - Remote

Overview

Theoria Medical is looking for a Technical Support Director to lead their technical support team, ensuring high customer satisfaction and effective management of support staff.

In Short

• Full-Time position.
• Remote work opportunity.
• Salary package of P50,000 to P100,000 per month.
• Manage a team of technical support staff.
• Ensure timely resolution of customer issues.
• Develop support processes and analyze customer feedback.
• Maintain in-depth knowledge of company products.
• Track KPIs and provide performance reports.
• Build relationships with key customers.
• Identify training needs and implement improvements.

Requirements

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience managing a technical support team.
• Strong technical background and leadership skills.
• Exceptional problem-solving and communication skills.
• Ability to work under pressure.
• Experience in the healthcare sector is a plus.

Benefits

• Comprehensive HMO coverage.
• Paid time off and sick leaves.
• 13th month pay bonus.
• Overtime opportunities for extra income.
• Work device provided for productivity.