Customer Service & Operations Lead - Remote

Overview

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health, Running Magazine, and more. With 94% of users reporting relief from chronic pain, we’re on a mission to become the go-to injury relief brand.

In Short

• Manage customer service inquiries
• Streamline operations
• Exceptional ticket resolution skills
• Identify inefficiencies and implement solutions
• Optimize workflows with automations
• Update knowledge base
• Oversee ERP tasks
• Manage inventory
• Handle credit notes and branch transfers
• Ensure smooth day-to-day operations

Requirements

• Proactive and detail-oriented
• Experience in customer service
• Strong leadership skills
• Ability to identify and solve problems
• Familiarity with ERP systems
• Excellent communication skills
• Experience in operations management
• Ability to work remotely

Benefits

• Work from home flexibility
• Opportunity to make a difference in people's lives
• Collaborative team environment
• Professional development opportunities
• Competitive salary