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Customer Service & Operations Lead - Remote

Posted 9 weeks ago
Customer Service
Full Time
Chile

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Overview

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health, Running Magazine, and more. With 94% of users reporting relief from chronic pain, we’re on a mission to become the go-to injury relief brand.

In Short

  • Manage customer service inquiries
  • Streamline operations
  • Exceptional ticket resolution skills
  • Identify inefficiencies and implement solutions
  • Optimize workflows with automations
  • Update knowledge base
  • Oversee ERP tasks
  • Manage inventory
  • Handle credit notes and branch transfers
  • Ensure smooth day-to-day operations

Requirements

  • Proactive and detail-oriented
  • Experience in customer service
  • Strong leadership skills
  • Ability to identify and solve problems
  • Familiarity with ERP systems
  • Excellent communication skills
  • Experience in operations management
  • Ability to work remotely

Benefits

  • Work from home flexibility
  • Opportunity to make a difference in people's lives
  • Collaborative team environment
  • Professional development opportunities
  • Competitive salary

Sidekick

Sidekick

Sidekick is a company dedicated to helping individuals recover faster from persistent injuries, with a mission to become the leading brand in injury relief. Trusted by both Olympic champions and everyday users, Sidekick's products have gained recognition in prominent publications such as Men’s Health and Running Magazine. With a remarkable 94% of users reporting relief from chronic pain, the company is focused on operational excellence, revenue generation, and process improvement to enhance customer experiences and drive growth.

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