Operations Lead - Client Experience - Remote

Overview

As an Operations Lead - Client Experience, you will drive RepeatMD's client operations strategy, ensuring exceptional service delivery while building scalable processes.

In Short

• Lead client operations strategy for a B2B SaaS company.
• Design and implement workflows to enhance client experience.
• Optimize platforms like Salesforce and Intercom.
• Collaborate with engineering, product, and customer success teams.
• Conduct analysis of client interaction data.
• Streamline operational processes affecting client success.
• Implement system improvements for operational excellence.
• Address operational challenges with analytical approaches.
• Drive measurable improvements in client satisfaction.
• Support rapid growth in a dynamic environment.

Requirements

• 3-4 years of experience in operations management.
• 1+ years of experience in finance or consulting.
• Strong knowledge of CX platforms like Salesforce and Intercom.
• Proven ability to create scalable operational systems.
• Proficiency in analyzing operational data.
• Exceptional project management skills.
• Ability to thrive in fast-paced environments.
• Strong cross-functional relationship-building skills.

Benefits

• Opportunity to work in a rapidly growing company.
• Be part of a mission-driven team.
• Work in a diverse and inclusive environment.
• Flexible work arrangements.
• Competitive compensation and benefits package.