Remote Otter LogoRemoteOtter

Lead, Client Operations - Remote

Posted 2 days ago

Overview

The Manager, Client Operations maintains and improves our clients’ satisfaction and member experience. In this role you will lead a team of analysts who directly support our clients. You will be responsible for oversight of a team handling day-to-day tasks, as well as direct client support. This role is one of the contact points for key stakeholders, including the Data, Production, Consumer Experience, Member Experience and Client Success teams.

In Short

  • Operational program management for 6-7 client accounts
  • Prepare agendas for weekly client meetings and lead operational discussions
  • Have critical conversations with clients about timing and expectations
  • Maintain client priorities in partnership with Client Success Executives
  • Prioritize client issues to maximize business success
  • Project management of invoicing and claims
  • Lead new client and program implementations
  • Drive program and process improvement
  • Build and maintain strong relationships with key stakeholders
  • Complete client meeting documentation and quality assurance for reports

Requirements

  • Bachelor’s degree preferred but not required
  • 3-5 years of successful client-facing experience
  • Relevant background in leading and managing a team
  • Basic knowledge of health plan operations
  • Knowledge of government programs risk adjustment
  • Conflict management skills
  • Familiarity with invoicing and claims
  • Experience using Google Suite
  • Ability to clearly articulate via verbal and written communication
  • Confidence in communicating with leadership

Benefits

  • Medical, dental, and vision benefits
  • 401(k) retirement savings plan
  • Employee Stock Purchase Plan
  • Education assistance
  • Paid time off programs and holidays
  • CVS store discount
  • Discount programs with participating partners

Similar Jobs:

RepeatMD

Operations Lead - Client Experience - Remote

RepeatMD

2 days ago

Join RepeatMD as an Operations Lead to enhance client experience through strategic operations and process optimization.

Operations Management
Client Experience
Salesforce
Intercom
Worldwide
Full-time
Sales / Business

MoCaFi is looking for an Operations Lead to optimize payment operations and enhance financial inclusion initiatives.

Payments Industry
Operational Efficiency
Process Improvements
Vendor Management
Worldwide
Full-time
Sales / Business
$93,500 - $140,000/year

The Operations Lead will drive operational excellence and efficiency, ensuring seamless financial and process management.

Operations Management
Financial Management
Profitability Reporting
Time Tracking
Netherlands
Full-time
Project Management
Coinbase logo

Operations Lead - Remote

Coinbase

2 weeks ago

Coinbase is seeking an Operations Lead to manage and establish operations in Singapore, ensuring compliance and effective risk management.

Operations Management
Regulatory Compliance
Risk Management
Project Management
Singapore
Full-time
Project Management
Advanced Agrilytics logo

Operations Lead - Remote

Advanced Agrilytics

2 weeks ago

The Operations Lead will oversee site operations and mentor interns to ensure successful execution of research trials.

Operations Management
Field Research
Team Leadership
Data Collection
USA
Full-time
All others