Lead Director, Client Success Executive - Remote

Overview

The Ld. Director, Client Success Executive will manage Signify’s partnership with the accounts designated to their ownership, working as a trusted advisor to executive-level leaders across our partner organizations for growth and shared success.

In Short

• Develop and execute a disciplined and comprehensive client plan.
• Negotiate, structure, and close deals in partnership with Sales.
• Provide guidance, support, and direction to the CS Leads.
• Coordinate with various teams to deliver high-quality value messaging.
• Lead performance improvement initiatives.
• Develop expert-level knowledge of assigned client organizational structures.
• Deliver tough messages to clients while maintaining strong relationships.
• Create recognition of unique value through dashboard reporting.
• Lead communications and stakeholder management efforts.
• Represent the voice of the client.

Requirements

• A Bachelor’s degree is required; Master’s degree is preferred.
• 8-10 years of relevant healthcare industry experience.
• Experience in strategic and change management initiatives.
• Strong problem-solving skills.
• Client-first focus with a strong delivery orientation.
• Successful track record as a leader and negotiator.
• Strong persuasion and communication skills.
• Experience presenting to large groups, including C-suite leaders.
• Superior project management skills.
• Ability to travel routinely to address client needs.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Education assistance and free development courses.
• Paid time off programs and holidays.
• Discount programs with participating partners.