Client Success Executive - Remote

Overview

The Client Success Executive supports the Client Success team in ensuring clients achieve their desired outcomes and have a positive experience with Davies Technology Solutions (DTS). This role is crucial for day-to-day client interactions, handling routine inquiries, and assisting in the execution of client success and growth strategies. The Client Success Executive plays a key role in maintaining high levels of client satisfaction and driving revenue growth through upselling existing products and solutions. 

In Short

• Build and maintain strong, long-term relationships with key client stakeholders.
• Proactively engage with clients to understand their goals and challenges.
• Identify opportunities to expand and upsell existing products and solutions.
• Prepare and present compelling proposals and product demonstrations.
• Develop and execute effective renewal strategies to retain existing clients.
• Monitor client satisfaction and address any issues promptly.
• Collaborate with the Business Development team for smooth client onboarding.
• Use CRM tools to record client interactions and manage sales activities.
• Track and analyze key performance indicators related to client retention.
• Participate in ongoing training and development programs.

Requirements

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• 2+ years of experience in customer success or account management.
• Proven experience managing B2B client relationships in a technology environment.
• Familiarity with CRM systems and data analytics tools.
• Strong understanding of technology solutions and software development.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Collaborative mindset and ability to work effectively within a team.

Benefits

• Opportunity to work in a dynamic and growing technology company.
• Professional development and training opportunities.
• Collaborative and supportive team environment.
• Potential for career advancement within the company.