Client Success Executive - Remote

Overview

As the Client Success Executive, you will oversee a strategic portfolio of high-value client accounts, ensuring that our clients receive exceptional service, while driving process improvements and maximizing financial outcomes.

In Short

• Lead operations for a portfolio of client accounts.
• Drive initiatives for continuous improvement across the client lifecycle.
• Set and monitor operational KPIs for the client accounts.
• Foster and strengthen long-term relationships with clients.
• Maintain executive-level communication with clients.
• Review financial reports to track account profitability.
• Lead team-building activities and recognition programs.
• Provide coaching and mentorship to the Client Success Managers.

Requirements

• Minimum of 5-7 years of experience leading customer service operations teams.
• Proven track record of managing large portfolios of client accounts.
• Ability to identify new and creative solutions to operational challenges.
• Exceptional verbal, written, and presentation skills.
• Strong problem-solving skills with an emphasis on proactively identifying opportunities.
• Bachelor’s degree in Business, Finance, Management, or a related field preferred.

Benefits

• Exceptional work environment for team members.
• Positive, encouraging, and performance-driven culture.
• Opportunities for growth within the organization.
• 100% remote work model.