Outbound Call Center Representative - Remote

Overview

As an Outbound Call Center Representative at CVS Health, you will engage with members of Medicare Advantage and Medicaid health plans to offer and schedule healthcare evaluations, contributing to improved health outcomes.

In Short

• Make 50 outbound calls per hour using an automatic dialer.
• Follow approved scripts to explain and schedule healthcare evaluations.
• Meet daily productivity and quality goals.
• Adjust and manage appointments with members and providers.
• Report member complaints to management promptly.
• Participate in coaching and adhere to HIPAA guidelines.
• Work in a remote environment with a fixed schedule.
• Receive comprehensive training and support.
• Enjoy competitive benefits and commission potential.
• Work with a dedicated team to improve healthcare access.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center experience preferred.
• Strong communication and persuasive skills.
• Ability to work in a metrics driven environment.
• Good computer skills and multitasking ability.
• Desire to work efficiently in a results-oriented environment.
• Ability to adhere to a fixed daily schedule.
• Friendly and professional demeanor.
• Must have reliable internet service.

Benefits

• Medical, Dental, and Vision plans.
• Bi-weekly pay with commission potential.
• 401K and employee stock purchase program.
• Tuition reimbursement and employee discounts.
• Work-from-home flexibility.
• Wellness programs and financial coaching.
• Paid time off and flexible work schedules.
• Comprehensive benefits for employee wellness.
• Support for career development and growth.
• A commitment to a diverse and inclusive workplace.