Outbound Call Center Representative - Remote

Overview

As an Outbound Call Center Representative at CVS Health, you will engage with members of Medicare Advantage and Medicaid health plans to schedule free healthcare evaluations, contributing to a compassionate health experience.

In Short

• Make outbound calls to members for healthcare evaluations.
• Work in a telecommute environment.
• Follow approved scripts and ensure member understanding.
• Meet daily productivity and quality goals.
• Adjust and manage appointments as needed.
• Report member complaints promptly.
• Participate in peer coaching sessions.
• Adhere to HIPAA guidelines.
• Receive comprehensive benefits and competitive pay.
• Complete required training and background checks.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center experience preferred.
• Strong communication and persuasive skills.
• Ability to adhere to a fixed schedule.
• Proficient in using multiple systems simultaneously.

Benefits

• Medical, Dental, and Vision plans.
• 401(k) with company matching.
• Tuition reimbursement.
• Employee discounts.
• Flexible work schedules.
• Wellness programs and counseling services.