Outbound Call Center Representative - Remote

Overview

As an Outbound Call Center Representative at CVS Health, you will engage with members of Medicare Advantage and Medicaid health plans to schedule healthcare evaluations, contributing to our mission of transforming health care.

In Short

• Make an average of 50 outbound calls per hour.
• Follow 20+ approved scripts for member interactions.
• Meet daily productivity and quality goals.
• Adjust and manage appointment schedules.
• Monitor performance results using reporting systems.
• Participate in peer coaching and training.
• Adhere to HIPAA and privacy guidelines.
• Work from home with provided equipment.
• Complete required paid training.
• Enjoy competitive benefits and commission potential.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center experience preferred.
• Strong communication skills and professional courtesy.
• Ability to work in a metrics-driven environment.
• Strong computer skills and multitasking ability.
• Desire to work efficiently in a results-oriented environment.
• Ability to adhere to a fixed daily schedule.
• Friendly and conversational demeanor.
• Ability to handle member complaints professionally.

Benefits

• Medical, Dental, and Vision plans.
• Bi-weekly pay with commission potential.
• 401K and employee stock purchase program.
• Tuition reimbursement and employee discounts.
• Work from home support and equipment provision.
• Wellness programs and financial coaching.
• Flexible work schedules and paid time off.
• Confidential counseling services.
• Retiree medical access and family leave options.
• Comprehensive benefits tailored to employee needs.