Call Center Representative - Remote

Overview

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! The Helper Bees was created to fill an obvious need in an underserved community, empowering older adult citizens and their families in their search for quality, affordable in-home care providers.

In Short

• Full-time position as a Call Center Representative.
• Engage prospective clients and collaborate with internal teams.
• Ensure a positive experience for clients and customers.
• Call prospective customers to explain services.
• Troubleshoot problems with customers and providers.
• Work with the development team on product changes.
• Contribute ideas to streamline customer service procedures.
• Maintain high levels of customer satisfaction.
• Requires strong communication and problem-solving skills.
• Remote work flexibility with a reliable internet connection.

Requirements

• Ability to thrive in a fast-paced environment.
• Experience in a call center or customer service role preferred.
• Professional phone demeanor.
• Strong passion for helping others.
• Must be 18 years or older.
• High school diploma or equivalent preferred.
• Experience in the healthcare industry is a plus.
• Ability to remain at workstation for the workday.
• Ability to operate a computer and VoIP.
• Ability to communicate information clearly.

Benefits

• Work remotely from approved locations within the USA.
• Contribute to a mission-driven organization.
• Be part of a supportive team culture.
• Opportunity to make a positive impact on clients' lives.
• Competitive hourly pay.