Call Center Representative - Remote

Overview

Nexa Healthcare is a call center organization focused on delivering exceptional experiences in the healthcare industry, prioritizing employee happiness and engagement.

In Short

• Manage calls for healthcare clientele including appointment setting and customer service.
• Communicate effectively and professionally.
• Must be available to work Holidays and Weekends.
• Maintain call control while providing exceptional service.
• Use appropriate tone of voice and convey empathy.
• Follow account specific instructions and scripts.
• Notate accurate and important information.
• Escalate challenges appropriately.

Requirements

• Strong communication skills.
• Ability to provide compassionate customer service.
• Experience in call center operations preferred.
• Ability to work flexible hours including weekends and holidays.

Benefits

• Opportunities for learning and growth.
• Supportive team environment.
• Focus on employee happiness and engagement.