Head of Client Experience - Remote

Overview

As the Head of Client Experience, you will have a direct impact on developing market-leading innovations to enhance client experience, drive retention, and deliver measurable impact.

In Short

• Shape and influence product roadmaps by integrating client feedback and data analytics.
• Work closely with internal teams to develop solutions for user problems.
• Lead the end-to-end product development lifecycle from concept to market launch.
• Gather and analyze client feedback and market trends for product improvements.
• Define clear success metrics based on learning impact and user experience.
• Ensure up-to-date documentation and support resources for the product.

Requirements

• 5+ years’ experience as a Product Manager in an EdTech company.
• 2+ years' experience in client management or related role.
• Advanced level of English; additional languages are a plus.
• Understanding of the EdTech marketplace and B2B decision-making.
• Strong experience in Agile principles of product management.
• Evidence of continuous professional development in product and EdTech topics.

Benefits

• Work-Life Balance with remote work culture and generous paid time off.
• Access to language learning and professional development opportunities.
• Community events for team-building and social connections.
• Regular updates on company news through internal networking platform.
• Insights for collaboration across diverse cultures.
• Referral program with bonuses for recommending new talent.