Remote Otter LogoRemoteOtter

Head of Client Success Management, DACH, German Speaker - Remote

Posted 4 days ago
Sales / Business
Full Time
Spain

Overview

As the Head of Client Success Management, you will lead a team to ensure client satisfaction and retention, working closely with various departments to maximize value delivery.

In Short

  • Provide strategic leadership to the Client Success Management team.
  • Build and mentor a high-performing, client-centric team.
  • Serve as the primary escalation point for client issues.
  • Develop client success strategies focused on satisfaction and retention.
  • Collaborate with sales, marketing, product development, and learner support.
  • Manage company policies related to client satisfaction standards.

Requirements

  • Experience in a customer success leadership role, preferably in EdTech.
  • Advanced proficiency in English and German.
  • Understanding of client success principles and best practices.
  • Experience with CRM software, MS Dynamics is a plus.
  • Bachelor’s degree in Business, Marketing, or related field.

Benefits

  • Remote work culture with generous paid time off.
  • Access to language learning and professional development opportunities.
  • Community events and team-building activities.
  • Regular updates on company developments.
  • Diversity, Equity, Inclusion initiatives.
Learnlight logo

Learnlight

Learnlight is an innovative EdTech company dedicated to enhancing the learning experience by prioritizing trainers and their role in education. The company focuses on building strong, trustful relationships with clients, ensuring ongoing support, and effectively implementing new training programs. With a commitment to client satisfaction, Learnlight emphasizes a client-centric approach, leveraging technology and data to track performance and manage client needs. The company fosters a remote work culture, offering generous benefits, including professional development opportunities and a focus on diversity, equity, and inclusion.

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