Customer Success Manager - German-speaking Clients - Remote

Overview

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team, specializing in our rapidly growing German-speaking client segment. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA.

In Short

• Join a rapidly growing team focused on German-speaking clients.
• Ensure successful deployments and client satisfaction.
• Foster long-term relationships with clients.
• Collaborate with Customer Success, Sales, and Product teams.
• Contribute to Canary's strategic goals in EMEA.
• Influence company expansion in the hospitality technology sector.
• Work with major hotel brands.
• Be a key player in shaping the future of hospitality technology.
• Utilize hospitality-specific AI platform.
• Engage with 20,000+ hoteliers across 90+ countries.

Requirements

• Experience in Customer Success or related field.
• Strong communication skills in German and English.
• Ability to build and maintain client relationships.
• Proactive and driven attitude.
• Experience in the hospitality industry is a plus.
• Familiarity with SaaS products.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Understanding of the Mid-Market and SMB segments.
• Willingness to travel as needed.

Benefits

• Opportunity to work with leading hotel brands.
• Be part of a fast-growing and innovative company.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Work in a dynamic and evolving industry.
• Access to cutting-edge technology.
• Flexible working arrangements.
• Contribute to meaningful projects in hospitality.
• Join a recognized Best Place to Work.