Customer Success Manager - German Speaking (iPaaS Industry) - Remote

Overview

We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team in the dynamic and fast-paced iPaaS (Integration Platform as a Service) industry. The CSM will work cross-functionally with various internal teams and external stakeholders, requiring exceptional coordination, communication, and organizational skills.

In Short

• Quickly familiarize yourself with company processes and tools within the first 60 days.
• Prepare and conduct onboarding meetings to ensure customers are set up for success.
• Review customer licenses and platform usage to document their journey.
• Drive, negotiate, and close renewals in a timely manner.
• Provide back-office support for strategic renewals.
• Track and report on key renewal metrics.
• Work cross-functionally to streamline renewal workflows.
• Document customer journeys and potential risks.
• Handle escalations by managing communication effectively.
• Collaborate with Account Executives to develop account strategies.

Requirements

• Minimum of 3 years of experience in customer success roles.
• Proven ability to work cross-functionally with internal teams.
• Strong background in reviewing contracts and negotiating terms.
• Excellent communication and organizational skills.
• Experience in a fast-paced environment is highly desirable.
• Familiarity with CRM systems and iPaaS platforms is a plus.
• English and German is required.

Benefits

• Work for a growing leader within the iPaaS tech space.
• Join a mission-driven company transforming the industry.
• Career development and mentorship opportunities.
• A flexible, remote-friendly company culture.