Customer Success Manager - German Speaking (iPaaS Industry) - Remote

Overview

The Customer Success Manager will work in the iPaaS industry, focusing on customer engagement, onboarding, and ensuring renewals align with customer needs and company objectives.

In Short

• Engage with customers to ensure successful onboarding and usage of the platform.
• Drive and negotiate customer renewals in a timely manner.
• Track key renewal metrics to align with retention and revenue goals.
• Work cross-functionally with internal teams to streamline workflows.
• Provide insights to mitigate renewal risks based on customer data.
• Communicate effectively the company’s value proposition to customers.
• Document customer journeys and account health.
• Handle escalations and ensure customer priorities are met.
• Collaborate with Account Executives to develop account strategies.
• Familiarize quickly with company processes and tools.

Requirements

• At least 3 years of experience in customer success roles.
• Proven cross-functional collaboration skills.
• Strong negotiation and proposal preparation skills.
• Excellent communication and organizational skills.
• Experience in a high-visibility environment.
• Familiarity with CRM and iPaaS platforms is a plus.
• Fluency in English and German is required.
• Additional languages like Italian are desirable.

Benefits

• Work for a leader in the iPaaS tech space.
• Join a mission-driven company transforming the industry.
• Career development and mentorship opportunities.
• Flexible, remote-friendly work environment.