Customer Success Manager - German speaking - Remote

Overview

As a Customer Success Manager at Progress, you will be responsible for post-sales activity for our most strategic customers, ensuring they achieve their desired business outcomes and build strong relationships.

In Short

• Manage a portfolio of customers to drive business value.
• Act as a strategic partner to align product features with customer needs.
• Identify upsell opportunities and communicate the Progress Roadmap.
• Collaborate with account teams for optimal customer experience.
• Hold quarterly account reviews and implement engagement strategies.
• Develop metrics and best practices for customer satisfaction.

Requirements

• 3+ years in Customer Success with complex organizations.
• Fluent in German; Italian is a plus.
• Bachelor’s degree or equivalent experience.
• Experience in software or SaaS customer management.
• Familiarity with Gainsight and Salesforce.
• Strong communication skills and ability to engage with executives.
• Certifications in customer success or project management are a plus.
• Ability to travel up to 20%.

Benefits

• Competitive salary, bonus, and Employee Stock Purchase Program.
• Premium health insurance and pension scheme.
• Generous vacation allowance and additional days off.
• Global well-being program focused on health.
• Career growth opportunities and feedback-driven environment.