Manager of Client Success - Remote

Overview

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

In Short

• Oversee strategy and delivery of exceptional service and support.
• Support revenue growth and retention strategies.
• Identify and mitigate risks related to revenue and relationships.
• Promote product adoption and drive client ROI.
• Manage team performance and documentation.
• Work closely with Client Advisors and cross-functional teams.
• Ensure accurate reporting on account activities.
• Assist in contract renewals and pricing strategies.
• Travel may be required up to 25%.
• Work in a goal-oriented and self-directed environment.

Requirements

• Bachelor’s degree or equivalent experience.
• 5 years of experience in client success.
• 2+ years of leadership/manager experience preferred.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Knowledge of customer service practices.
• Strong healthcare experience preferred.
• Technical aptitude and ability to learn software programs.
• Experience with CRM software like Salesforce.
• Ability to work in cross-functional teams.
• Demonstrated success in collaborative and flexible environments.

Benefits

• Medical, dental, and vision plans.
• Company-paid life insurance and long-term disability.
• Health Savings Accounts (HSA) with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) plan with company match.
• Unlimited PTO, 10 paid holidays, and paid parental leave.