Customer Experience Team Lead - Remote

Overview

The Customer Experience Team Lead is responsible for overseeing a team of customer-facing agents, ensuring optimal workflow and support processes to enhance overall customer experience.

In Short

• Manage team performance in customer service operations.
• Serve as a liaison between functional groups and customers.
• Assist colleagues and customers to enhance service delivery.
• Execute resource planning to optimize efficiencies.
• Provide performance feedback for team development.
• Develop improvement plans for team metrics.
• Guide colleagues on resolving service issues.
• Identify sustainable solutions for service failures.
• Support implementation of local and global initiatives.
• Foster professional development within the team.

Requirements

• Bachelor's degree preferred.
• 4 years experience in logistics/customer service industry.
• Supervisory experience is advantageous.
• Demonstrated leadership skills.
• Excellent interpersonal and communication skills.
• Ability to establish productive relationships.
• Solutions/customer-focused perspective.
• Proactive initiative.
• Organizational and time management skills.
• Ability to work effectively under pressure.

Benefits

• Medical, Dental, and Vision coverage.
• 401k with Company Match.
• Employee Assistance Program.
• Paid Time Off.
• Flexible Work Schedules.
• And more!