Experience Partner - Remote

Overview

The Experience Partner at Granicus is responsible for enhancing customer relationships and ensuring successful implementation of technology solutions for government agencies, focusing on customer experience and engagement.

In Short

• Pre-sales alignment and experience definition.
• Project kickoff and driving better outcomes.
• Regular customer check-ins and maintaining executive relationships.
• Owning a portfolio of programs across assigned customers.
• Creating and delivering effective presentations and proposals.
• Identifying customer engagement opportunities.
• Collaborating with leadership to develop new services.
• Acting as the voice of the customer within the company.
• Representing Granicus in speaking engagements.
• Managing project delivery, quality assurance, and program growth.

Requirements

• 2-3 years of experience in digital services.
• Ability to serve as a strategic adviser.
• Demonstrated commercial acumen in project management.
• Passion for public service and citizen engagement.
• Exceptional interpersonal skills for relationship building.
• Self-motivated and flexible problem solver.
• Commitment to diversity of thought.
• Willingness to travel for customer meetings if required.

Benefits

• Opportunity to work with a leading Govtech company.
• Engagement in meaningful projects that impact communities.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.
• Flexibility in work arrangements.