Client Experience Partner - Remote

Overview

We are looking for a dedicated and proactive Client Experience Partner to join our team. This role is pivotal in ensuring our clients receive exceptional support and expert guidance throughout their journey with us.

In Short

• Main point of contact for assigned clients, delivering high standards of support.
• Build strong client relationships grounded in trust and reliability.
• Handle client complaints professionally and empathetically.
• Advise clients on HR and employment compliance topics.
• Manage complex compliance-related issues with internal stakeholders.
• Maintain expertise in global compliance standards.
• Track and report client feedback to drive service improvements.
• Maintain accurate documentation of client interactions.
• Contribute to the development of internal support processes.

Requirements

• Proven experience in customer support or account management.
• Experience managing sensitive client relationships.
• Excellent communication skills with a strong sense of accountability.
• Understanding of global employment regulations.
• Analytical and effective problem solver.
• Ability to work autonomously and manage multiple priorities.
• Confident in using CRM systems.
• Fluent in English and German.

Benefits

• A friendly, talented, and collaborative team.
• A diverse, inclusive, and creative environment.
• Opportunities for personal and professional growth.
• A fully flexible/remote working culture.
• Relevant local benefits tailored to your region.
• Competitive salary with additional perks.
• Collaboration with teams across different regions.