Experience Partner - Remote

Overview

The Experience Partner at Granicus plays a crucial role in facilitating customer engagement and ensuring successful implementation of technology solutions for government agencies, focusing on enhancing customer experience and driving meaningful change.

In Short

• Serve as a primary point of contact for customers.
• Drive pre-sales alignment and project kickoff.
• Manage a portfolio of projects with a focus on customer success.
• Conduct regular customer check-ins and maintain executive relationships.
• Develop and articulate comprehensive experience proposals.
• Identify opportunities for upselling and cross-selling Granicus services.
• Collaborate with leadership to shape new service development.
• Represent Granicus in speaking engagements and panels.
• Ensure project operational compliance and protect existing revenues.
• Drive organic growth by leveraging existing relationships.

Requirements

• 2-3 years of experience in digital services or project management.
• Strong understanding of human-centered design practices.
• Exceptional interpersonal skills for relationship building.
• Ability to serve as a trusted adviser to clients.
• Demonstrated commercial acumen and project P&L management.
• Self-motivated and adaptable problem solver.
• Commitment to diversity and inclusion.
• Willingness to travel for customer meetings as needed.

Benefits

• Opportunity to work with a mission-driven company.
• Engage in meaningful work that impacts communities.
• Collaborative and inclusive work environment.
• Professional development opportunities.
• Flexible working arrangements.