Merchant Experience Partner - Remote

Overview

As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.

In Short

• Collaborate and troubleshoot important issues for Merchants via phone and web
• Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants
• Promote retention and overall Merchant success through white-glove service
• Perform daily phone outreach to proactively resolve issues for Merchants
• Prioritise and escalate issues in partnership with our teams
• Manage conflicting deadlines, ensuring cross-functional collaboration
• Have a solutions-focussed mindset, promoting Merchant success above all else
• Validate and track Merchant feedback to inform updates to our products and tools

Requirements

• 2+ years of experience in Customer success, account management, customer support
• Proficiency in Microsoft suite / G-Suite
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You love thinking about new opportunities for process improvement

Benefits

• Comprehensive benefits and perks
• Opportunity to share unique perspectives
• Support for employees’ happiness and healthiness
• Commitment to diversity and inclusion