Senior Experience Partner - Remote

Overview

The Senior Experience Partner at Granicus plays a crucial role in enhancing customer experience through strategic relationship management and project oversight, ensuring alignment with customer objectives and driving successful outcomes.

In Short

• Pre-sales alignment and experience definition.
• Project kickoff and management.
• Drive better outcomes through extensive experience and technical expertise.
• Maintain executive relationships with customers.
• Regular customer check-ins and support.
• Protect existing program revenues and prevent churn.
• Grow revenues through upselling and cross-selling.
• Create and deliver effective presentations and proposals.
• Collaborate with leadership to shape new services.
• Represent Granicus in speaking roles and engagements.

Requirements

• 5 years of experience in digital services and project management.
• Ability to serve as a trusted adviser to government professionals.
• Solid commercial acumen and P&L management experience.
• Passion for public service and citizen engagement.
• Exceptional interpersonal skills for relationship building.
• Self-motivated and flexible problem solver.
• Commitment to diversity of thought.
• Willingness to travel for in-person meetings as needed.

Benefits

• Opportunity to work in a mission-driven company.
• Engagement with a diverse range of government clients.
• Professional development opportunities.
• Collaborative and inclusive work environment.
• Flexibility in work arrangements.