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Merchant Experience Partner - Remote

Posted 25 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Merchant Experience Partner will work closely with high-value merchants to enhance their experience on the DoorDash platform, ensuring their support needs are met and fostering long-lasting relationships.

In Short

  • Collaborate and troubleshoot on important issues for Merchants.
  • Build relationships with Merchant partners.
  • Promote retention and overall Merchant success.
  • Prioritize and escalate issues.
  • Develop expertise in DoorDash's systems.
  • Validate and track Merchant feedback.

Requirements

  • 3+ years of experience in account management or customer support.
  • B2 English level or higher.
  • High School Degree or GED required; Bachelor’s preferred.
  • Knowledge of Salesforce or other CRM software.
  • Basic proficiency with Microsoft Suite and G Suite.
  • Basic knowledge of Excel tools.
  • Experience with SQL is a plus.
  • Experience providing advisory support.
  • Strong relationship-building skills.
  • Creative and process improvement mindset.

Benefits

  • Leadership opportunities for all employees.
  • Encouragement of proactive solution creation.
  • Continuous learning environment.
  • Customer-obsessed culture.
  • Comprehensive health benefits.
DoorDash Mexico logo

DoorDash Mexico

DoorDash Mexico is a dynamic and rapidly expanding branch of DoorDash, focused on enhancing its accounting operations in Mexico. The company is committed to providing ample development opportunities for its employees, particularly within its fast-growing Accounting team. DoorDash Mexico emphasizes a collaborative work environment, where team members can learn and scale their skills while supporting essential functions such as Accounts Payable. The company values proficiency in English and experience with ERP and procurement systems, aiming to streamline processes and improve vendor relations.

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