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Merchant Experience Partner - Remote

Posted 20 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Merchant Experience Partner will work closely with high-value merchants to enhance their experience on the DoorDash platform, ensuring their success through excellent customer service and strategic problem-solving.

In Short

  • Collaborate and troubleshoot important issues for Merchants via phone and web
  • Build relationships with Merchant partners as the main contact for a portfolio of Merchants
  • Promote retention and overall Merchant success through white-glove service
  • Perform daily phone outreach to proactively resolve issues for Merchants
  • Prioritize and escalate issues in partnership with teams
  • Manage conflicting deadlines and ensure cross-functional collaboration
  • Have a solutions-focused mindset, promoting Merchant success
  • Validate and track Merchant feedback to inform product updates

Requirements

  • 2+ years of experience in Customer success, account management, customer support
  • Proficiency in Microsoft suite / G-Suite
  • Experience providing advisory and partnership-level support
  • Experience advocating for customer experience within a team
  • Ability to think about new opportunities for process improvement

Benefits

  • Comprehensive benefits and perks
  • Opportunity to share unique perspectives and solve new challenges
  • Support for employees’ happiness, healthiness, and overall well-being

D.A

DoorDash Australia

DoorDash Australia is a rapidly growing technology and logistics company focused on empowering local economies through efficient delivery services. Originally known for food delivery, DoorDash aims to expand its offerings to include a wide range of goods. The company values innovation and encourages team members to share their unique perspectives while solving new challenges. DoorDash is committed to supporting employee well-being with comprehensive benefits and fostering a diverse and inclusive workplace where everyone has the opportunity to excel.

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