Experience Partner - Remote

Overview

The Experience Partner at Granicus plays a crucial role in developing and maintaining strong customer relationships, ensuring customer success through effective management and delivery of services.

In Short

• Serve as a main contact for customer programs.
• Develop and articulate comprehensive experience proposals.
• Maintain executive relationships with customers.
• Drive better outcomes using extensive industry expertise.
• Conduct regular customer check-ins.
• Protect and grow existing program revenues.
• Identify and create demand for Granicus services.
• Collaborate with leadership on new service development.
• Represent Granicus in various engagements.
• Ensure project operational compliance.

Requirements

• 2-3 years of experience in digital services.
• Ability to serve as a trusted adviser.
• Demonstrated commercial acumen.
• Passion for public service and citizen engagement.
• Exceptional interpersonal skills.
• Self-motivated and flexible problem solver.
• Ability to thrive in a proactive environment.
• Commitment to diversity of thought.
• Willingness to travel for customer meetings.

Benefits

• Work in a mission-driven company.
• Engage in meaningful work that impacts communities.
• Collaborate with a diverse team of professionals.
• Opportunities for professional growth and development.
• Flexible working environment.